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Our
Heartfelt Guarantee
We've
taken great care in creating some amazing children's designs
that we hope will charm, surprise and delight you. We love
each and every item and sincerely hope you will, too. If
for any reason you aren't 100% satisfied with any product
you receive, you may return it within 30 days of the purchase
date and we'll gladly refund the full cost of the item.
Please
note: shipping and gift wrapping charges cannot be
refunded, unless it was our mistake. While we really don't
like to use the word "BUT"... we can not accept returns/exchanges
of custom-made, personalized, items that have the tags removed,
or those that have been worn.
Returning
an item is as easy as 1...2...3...
- Please
fill out the return/exchange form on the back of your
original packing slip. If this piece of paper has been
misplaced in the course of your busy life, just jot a
quick note to let us know what you'd like us to do regarding
your return. Be sure to include your name, address, phone
number and email address. If
you have a moment, please provide a brief explanation
of the reason for your return. It'll help us to do better
next time.
-
Securely package the item(s) to be returned so it travels
safely. Ship the package via USPS, UPS, or any other insured
shipping service to the address provided on your original
packing slip.
- Returns
will be promptly handled upon their arrival in our warehouse.
Look for an exchange or check refund to arrive within
a few short weeks. Credit card refunds require a bit more
patience—they'll appear in your next billing cycle.
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